Return and Refund Policy

 

we are committed to ensuring our customers are satisfied with their purchases. Please carefully read our return policy to understand the terms and conditions regarding returns, exchanges, store credits, and refunds.

General Policy

  1. Non-Returnable Items: - Sale Items, Replacement order, Store Credit: Clearance sales, Replacement order, Store Credit purchases and any promotional sale periods are not eligible for returns, exchanges, refunds, or store credit under any circumstances.
  2. Non-Returnable Accessories: Accessories and bags are non-returnable and non-exchangeable under any condition.
  3. Eligibility for Returns: This policy applies only to non-sale products.

Return Request Process

  1. Can I Return an Item?
  • Yes, you can return an item if it meets the criteria outlined below.
  • Package opening video with no cuts is mandatory to provide in case of return or exchange. 
  • Shipping Charges are Non-Refundable. We usually pay ₹150-300 Shipping depending on the Product. 
  • Important Note: Without proper opening video, no refund/Return will be provided. 
  1. How to Request a Return?
  • Complete the return request by messaging on whatsapp 8449910455
  • You will receive a notification regarding the status of your request within 24 to 48 hours (Monday to Friday).
  • Requests submitted on weekends will be processed on Monday.
  1. Condition of Return:
  • The product must be in its original condition, with all tags attached and no signs of wear and tear.
  • The company reserves the right to reject any return request.

When You Are Not Eligible for a Refund

  • If you don’t provide sufficient information about your claim.
  • If you don’t provide photos of the product images with tag.
  • If the item was subject to pilferage; claims must be made on the same day.
  • If you’ve used the item or disposed of the packaging before our investigation.
  • If it’s a replacement item, store credit purchase, or purchased during a clearance sale.
  • If you apply post 72 hours once the parcel has been delivered.

Return Options

Upon approval of your return, you may choose one of the following options:

  1. Replacement:
  • If the size does not fit, you can opt for a replacement. We will arrange a reverse pickup from your address, which may take 5-8 working days to process.
  1. Store Credit:
  • If you prefer to return an item without an immediate purchase, you can opt for store credit, which can be used at any time.
  1. Refund:
  • A full refund of the product cost is available for all shipments (COD & prepaid), except for items purchased during sales or clearance events.
  • The cash on delivery charge of ₹150-₹300 is non-refundable.

Reverse Pickup

  1. Pickup Availability:
  • Reverse pickups are subject to availability in your area pin codes.
  1. Pickup Attempts:
  • The reverse pickup will be attempted twice. If unsuccessful, you must return the item to our address.
  1. Pickup Unavailability:
  • If reverse pickup is unavailable, you must return the product to our address at your expense.
  • The company will refund up to ₹150 via store credit in case of a replacement or refund.
  • The pickup can be scheduled ONLY ONCE if the pickup service is accessible. If the 7-day timeline passes after approval and the pickup is still pending, cancelled, failed, or rescheduled, the return request will automatically be cancelled, and you will not be eligible for a return.

Incorrect Products Picked Up

  1. Mismatch or Incorrect Products:
  • If a customer attempts to return an item that is a mismatch from what was purchased (e.g., wrong product, quantity mismatch, or items from a competitor brand), the return request will be declined.

 

  1. Additional Quantity:
  • If a customer returns additional quantities beyond what was purchased, we will decline the return request.
  1. Refunds and Exchanges:
  • In cases of incorrect products sent or mismatch, the customer will not be authorized to receive a refund, exchange, or any other products from a different brand.

Customer Responsibility

  • It is the customer's responsibility to ensure that the correct product, quantity, and brand are selected at the time of purchase.
  • We encourage customers to carefully review their orders before finalizing the purchase to avoid discrepancies.

Refund Processing

  1. Timeline:
  • After the product is picked up, it typically takes 7-15 days for it to reach us. Processing the refund may take an additional 2-3 weeks.
  • Shipping updates will be sent to your email.
  1. Refund Method:
  • COD: Once approved, post item pickup and receipt back to our warehouse, you will receive a link from RazorpayX to redeem your refund, typically within 7-15 days.
  • Prepaid: Once approved, post item pickup and receipt back to our warehouse, the refund will be credited to the original source account, typically within 7-15 days.